Refund Policy

At Genesis LED, we are committed to ensuring a seamless delivery experience for our customers.

Shipping Rates and Delivery Times:

Our Estimated delivery time is 7-14 business days. Shipping price will depend upone the Product

Order Processing:

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

Tracking Your Order:

A tracking number will be provided via email once your order is dispatched.

Shipping Carriers:

We partner with reputable carriers to ensure reliable delivery.

Customs and Duties:

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Lost or Damaged Items:

If your item is lost or damaged during shipping, please contact us immediately at with your order number and details of the issue.

Return Policy
We strive to provide the highest quality products and customer satisfaction.


Eligibility for Returns:

Items must be returned within 30 days of receipt.
Products must be unused, in their original packaging, and in the same condition as received.

Return Process:

Contact us at to initiate a return. Include your order number and reason for return.
Once your return is approved, you will receive instructions on how to return your item.


Upon receipt and inspection of the returned item, a refund will be processed to your original method of payment. Refunds typically take 5-10 business days to appear in your account.


If you need to exchange an item, please follow the return process and place a new order for the desired item.

Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.

Non-Returnable Items:

Sale items, gift cards, and custom orders are not eligible for return.
For any questions or concerns regarding our shipping or return policies, please contact us at We are here to help!