At Genesis LED, we are committed to ensuring a seamless delivery experience for our customers.
Shipping Rates and Delivery Times:
Our Estimated delivery time is 7-14 business days. Shipping price will depend upone the Product
Order Processing:
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
Tracking Your Order:
A tracking number will be provided via email once your order is dispatched.
Shipping Carriers:
We partner with reputable carriers to ensure reliable delivery.
Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Lost or Damaged Items:
If your item is lost or damaged during shipping, please contact us immediately at info@genesisled.ca with your order number and details of the issue.
Return Policy
We strive to provide the highest quality products and customer satisfaction.
Eligibility for Returns:
Items must be returned within 30 days of receipt.
Products must be unused, in their original packaging, and in the same condition as received.
Return Process:
Contact us at info@genesisled.ca to initiate a return. Include your order number and reason for return.
Once your return is approved, you will receive instructions on how to return your item.
Refunds:
Upon receipt and inspection of the returned item, a refund will be processed to your original method of payment. Refunds typically take 5-10 business days to appear in your account.
Exchanges:
If you need to exchange an item, please follow the return process and place a new order for the desired item.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
Non-Returnable Items:
Sale items, gift cards, and custom orders are not eligible for return.
For any questions or concerns regarding our shipping or return policies, please contact us at info@genesisled.ca. We are here to help!